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Project-oriented Aspects
Success by structured method
The integrated consideration becomes more and more a part of the projekt managment's procedure. The realisation of innovations or changing projects call for professional strategies. While looking at the project lifecycle it becomes clear that a good idea is the initiator, which makes a project including execution alive, but therewith it will be nowhere near to a successful project.
As a reliable partner during the whole lifetime of a project PC-WARE Systems (Schweiz) AG supports your project performance. The stage “operation” constitutes a big challenge, as it has to be assured that the system brings the required reliability and supports rather than obstructs the communication within the daily business.
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PC-WARE Systems AG as integrator and general business
What tags an integrator in the area of POI? The following three factors are indispensable:
- high competency, especially in the area of networks and display technology
- ability to implement large rollouts within the expected period
- professional installation on the spot including active collaboration with the involved parties (e.g. internal IT)
The choice to make the integrator to the general business simplifies the successful implementation of the project. The general business:
- coordinates all involved parties and is the SPOC (single point of contact)
- passes the turnkey ready solution to the customer
- offers the required support through a professional support and maintenance organisation
The customer careless package
The SME just needs availability from Monday to Friday during the regular business hours, whereas a retail customer with business hours in the evening or Saturdays requires an extended service. In an extreme case this means that the customer has to have guaranteed service seven days a week 24 hours a day (24/7), so that in case of failure a response possible within a few hours is.
As an IT system house PC-WARE System (Schweiz) AG is able to ensure the comprehensive operation of IT solution – 24/7. POI solutions should have a reliable availability for the customer. With the customer careless package comprehensive service and support accomplishments are available for the customers. These are part of the ASP model.
Scope of Service
- Vendor product guarantee including increased duration (3 years)
- Screen care (on site service)
- Control care (client/server monitoring)
- Security care incl. base for all updates and patches
- Server and storage care (24/7 server monitoring)
