PC-WARE Helpdesk combines vendor spanning support and cost savings in one unique conception. With the aid of a bilingual 24/7 MultiVendor Helpdesk for 15 leading software vendors we offer our customers the best possible support for a failure-free IT operation. Customers with single server solutions, but also groups with europe-wide locations benefit from an excellent multilingual and individual service.

Customised Contracts

Together with the customer, we decide individually on the demand for support and can adapt at short notice in case of any rearrangements or changes concerning the IT structure. For this purpose, contracts being geared to the customer’s particular requirements are developed.

Support Services for Leading Vendors

Customers benefit from excellent quality and certified professional competence of helpdesk for 15 of the leading vendors such as Citrix, Utimaco, Novell, Microsoft, McAfee, VMware, Symantec, Adobe, CA, Autodesk, Acronis, Trendmicro, IBM Lotus Notes and PGP. PC-WARE MultiVendor Helpdesk is i.a. Citrix, Utimaco Certified Support Center, MS Gold Partner, MS Services Essential Partner in Germany and Symantec Authorized Technical Assistance Partner.

Certifications for First-Class Service

Our consultants are highly specialised and have an excellent expertise. As full service provider we offer a direct access to the best consultants. Wherever IT is supposed to take actively part in their success, PC-WARE supports its customers.