The aim of the PC-WARE IT infrastructure support is to take the burden off your central IT systems and therefore give you the possibility to concentrate on your core business. Regarding cost control and cost transparency, we guarantee highest quality of our support services by defined service features.

Since 1996 PC-WARE provides IT support services from skilled employees with numerous specialist certifications at the highest level. Coupled with copious practical experience, we can ensure projects are successful. Every step of our support procedure has been approved by the ISO 9001:2000 certification. In addition, all of our internal and external business processes are checked frequently in order to meet defined standards.

IT Infrastructure Support – Managed Services

Our Managed Services are a modular system of services fulfilling specific functions as well as ensuring the entire operation of our clients’ IT infrastructure. PC-WARE provides those services in accordance to individual requirements: Service Level Agreements (SLAs) define the amount and the quality of the provided services. Fundamentals for high quality services are:

• An IT infrastructure which suits technological and organisational requirements
• Processes which are smooth, failure-free and meet requirements
• Tools which appropriately compile and transfer all relevant data

IT Infrastructure Support includes:

Lifecycle Management IMAC (Install, Move, Add, Change) Services Hardware Support Procurement Management Managed Desktop Services

IT Infrastructure support – ServiceDesk

PC-WARE’s ServiceDesk acts as a single point of contact.

• The ServiceDesk handles requests on demand and resolves them as quickly as possible, fulfilling First Level Support, the handling of enquiries and resourcing requirements.
• The ServiceDesk controls and documents these processes and informs the client about the current status of the issue.

Your Advantages

• High flexibility concerning the choice of required services
• High transparency of the service specifications and pricing in the single modules 
• Investments are either only required in minor dimensions or not at all
• High planning reliability concerning the budget 
• Minor dependence on the contractor