Services & SolutionsUnified Communications
Unified Communications - Details & Features
In recent years companies have boosted their efficiency especially by using information technology in all areas. Since then, innovative business software applications support business processes and already enable increased efficiency.
Business communication also went through changes. Even though communication channels have been shortened by fax, email and mobile telephone systems, a consolidation and therefore noticeable synergy effects could not been realised.
But: Given the increasing pressure from customers and competitors, as well as the continual increase in the volume of information via several channels, customers face a new challenge today: they need a new quality of communication.
Thereby, communication has to be direct and target-oriented. Information has to arrive at any time just where it is needed – at the business office, en-route or in virtual teams across time zones and departments. In the course of daily routine it is not that easy all the time - because different communication channels, end devices or availabilities results in unpopular idle times.
But how can your personnel keep an overview given this flood of communication channels, business contacts and daily multitasking? Unified Communications is the answer to all these questions – one technology combines audio and video telephony, conferencing tools and applications in one central platform.
New challenges – new solutions
Besides facilitated processes, modern technologies and a globalised business world also result in new human challenges. It is necessary to be available, connected, and up-to-date at all times. Thus, colleagues became “information workers” long ago. Only those who can communicate information and intentions in an appropriate and effective way will be noticed by this world.
Your personnel is your capital and every investment in its efficiency is an investment in your organisation. Therefore, you should equip your “information workers” with the right tools to tap the full individual potential and to be able to work towards your goals in the complex world of communication.
Thereby, the quality of the information flow in the company makes the crucial difference: The better the communication infrastructure corresponds to real human working habits, the greater the economic profit will be.
Everyday you use many communication channels, but anyway you lose valuable time for:;F1.focus();)
- Finding the telephone number of your contact person
- Preparing telephone and video conferences
- Co-working on documents
- Unnecessary calls to people not currently available
- Checking several mailboxes
- Checking SMS, MMS and Instant Messaging services
Studies have shown that people have to put a lot of effort in to achieve high communication quality. Although web collaboration tools (e.g. online meetings) save a lot of time, 80 % of all communication is still done using conventional media such as telephone, email or face-to-face meetings.
For instance, 60 % of all online meetings last no longer than 30 minutes, whereas the majority of all face-to-face meetings require up to an hour. As well that, you need less time for preparation and post-processing of online meetings.
