Landkreis Pfaffenhofen – Intelligent communication with bureaucracy via Zentraler Landkreisruf

The functional core of Zentraler Landkreisruf is a so-called ticket system. The idea behind this approach is to allocate an "electronic ticket" to each process. The initiator of an enquiry receives this ticket, which acts as a key giving access to all the information associated with the enquiry. The processing clerk on the other side of the equation also receives a ticket for as long as the matter remains on his or her "electronic work station". If expert help is required, the ticket is forwarded to someone else. The last processing clerk closes the enquiry and gives the ticket back to the citizen. An integrated escalation system ensures that enquiries are not left lying around unresolved. Each important step in the workflow system is signalled by an e-mail message. With the electronic ticket, the enquirer has 24/7 access to important information about the matter, such as which department is currently handling the matter, who is processing the matter at the moment or what new information and documents have co me to light. The ticket system also ensures each user only has access to his or her own files. A sound and comprehensive security system and powerful encryption tools guarantee optimal data security. Naturally, it is possible to access extensive background material and reports about the content of the enquiry and the entire history of the matter at any time. Once a matter is closed, it is automatically archived within the system. Technically, Zentraler Landkreisruf is based on the E-Government Integration Kit and runs on Microsoft .NET, Windows Server 2003, SQLServer 2005 and BizTalk Server 2004 or 2006.

"Zentraler Landkreisruf and the E-Government Integration Kit offer us a cost-effective way to approach the 'electronic town hall' concept. The 'PC-WARE Portal Solution' and the local authority directory service 'komXpress' deployed within this area were seamlessly integrated into our E-Government platform. As a public sector authority, the key thing for us is of course the cost factor. This is where Zentraler Landkreisruf offers a real advantage at comparatively minimal cost to the district. We are expecting to leverage further cost benefits by using the platform for in-house services like our help desk. But the most important and crucial benefit for us is the increased convenience and transparency for the public that we serve." Rudi Engelhard, Administrative Head of Landkreis Pfaffenhofen and der Ilm

City of Leipzig – electronic citizen's service center

EGIK – Standard brings efficiency
Against the background of limited budgets the city of Leipzig had to verify and use all possibilities to economise administrative procedures. The standardisation of the local IT-environment was a cental issue.
An almost exemplary premise for the operation of the E-Government Integration Kit - called EGIK. This platform bases on approved and reliable server products. Above all: without any problems EGIK could integrated into Leipzig's local administration procedures.

From information to transaction
When implementing EGIK local authorities are supported by certified Microsoft partners. In the city of Leipzig, this was the part of PC-Ware Information Technologies AG which is also the head of the european Competence Center. As standard the EGIK offers a multiplicity of professional services for a workflow-orientated treatment, amongst others registration-information, civil status institutions
or payment processes.
PC-WARE develops further solution, e.g. the administrative procedure "clearance certificate" (polizeiliches Führungszeugnis). The whole project had been started in February 2006 and was successfully finished in August of the same year.

"At the moment there is a gap between the high prospects to the E-Government on the part of the clerks on the one hand and the citizens on the other hand concerning the actual degree of realisation. The next year's challenge will be bridging this gap by a successful and cost-efficient realisation. Hence the EGIK is a groundbreaking solution: fast implemented, multifunctional applicable and upgradable - so it offers a high protection of investment. Those are very important arguments regarding decisions in local budgets." Andreas Müller, 1st Mayor of the city of Leipzig

PDF efficiency for the BKK Bundesverband

The BKK Bundesverband is the head organisation of the round 200 German company health insurance funds and their eight National Associations. At the moment the company health insurance has more than 14 million members.

Server based PDF-generation: quick and easy
Via a PC-WARE developed client-component employees of the BKK Bundesverband can access the server-based converter. So they are able to generate PDFs from any source-filetype quick and easy. By means of few mouse clicks and without additional software on the client computer! Furthermore the whole process of PDF-generation was adapted and optimised to the specific requirements of the BKK Bundesverband. This "Customized Implementation" has not only raised the efficiency of the organisation itself. It daily safes money and time per client computer. Overall about 400 employees access the central PDF converter.

The PC-WARE PDF-Client
Technically considered the Client is a Microsoft Windows^®-platform based application communicating with an Adobe LiveCycle PDF Generator^® via a Simple Object Access Protocol (SOAP). That means: By means of the PC-WARE Client a flexible usage of the PDF generator is possible. The converting source as well as the converting configuration is unrestricted selectable. The number of converting sources is not restricted. The document packs to be converted can be arranged flexibly. The PC-WARE Client is free of external dependencies (e.g. application libraries) and therefore uncomplicated when sharing on the network. The real client application runs without any limitations on all Windows systems from Windows 95.

"The advantages of our PDF solution from PC-WARE compared to conventional client computer soltions of Adobe Acrobat are obvious: On the one hand installations processes, administration and training can be saved. On the other hand only one software component has to be administrated server-sided. That saves money and time for all." Jörg Beckmann, IT-Service BKK Bundesverband