With this award, which was presented at this year's Trend Micro Technical University for Channel Partners in Cork, the PC-WARE HelpDesk was able to prevail against its competitors in the categories "General quality of case submissions”, "Response and timeliness of case handling and resolution" and "Commitment to training and certification“.

With more than 1,300 certifications for more than 30 manufacturers and its specialised HelpDesk competence for 14 of the leading developers, such as Citrix, Utimaco, Novell, Microsoft, McAfee, SUSE, VMware, Symantec, Adobe, CA, Autodesk, SOPHOS, Trend Micro and PGP, PC-WARE can offer MultiVendor software support throughout Europe. This enables 24-7 individual support in various languages for customers with single-server solutions, but also for corporate groups with branch offices throughout Europe. In addition, PC-WARE is Germany's only “Authorized Support Centre" (ASC) for Citrix – one of merely 10 worldwide.

Contact
Kathrin Sieber
Communications
Tel:  +49 341 25 68-171
Fax:      +49 341 25 68-820
Email: public.relations@pc-ware.de

PC-WARE

PC-Ware Information Technologies AG is one of the leading manufacturer-independent IT enterprises in Europe, offering a comprehensive service portfolio which covers licensing of standardised software, licence management, software asset management, proprietary software solutions and professional IT consulting and IT support, complete system-house services including hardware procurement and IT infrastructure services in addition to financial services.

PC-WARE is the outright market leader in Europe within its core business of software licensing and software asset management. The company was granted European Large Account Reseller (ELAR) status for the whole of Europe, the Middle East and Africa (EMEA region) by Microsoft, one of the company’s key business associates. PC-WARE is ranked third in Germany's system-house league table.

Employing more than 1,400 people and serving around 85,000 customers, the company operates subsidiaries in 23 countries in Europe, Africa and Asia.

Working with cooperation partners, the company is able to cover markets in North and South America, Asia, Australia and Eastern Europe, in addition to serving global customers.

PC-WARE cooperates closely with a number of IT specialists, including Microsoft, Adobe, Citrix, Business Objects, VMware, Novell, Symantec/Altiris, McAfee, CA, Oracle, Attachmate, Borland, Fujitsu-Siemens, IBM, FSC, Hewlett Packard, EMC2 und Sun Microsystems.

The company has been operating profitably since its inception in 1990. In 1998, the GmbH (Limited Liability Company) became an AG (stock corporation). PC-WARE has been listed on the Frankfurt Stock Exchange since May 5th 2000 and joined the Prime Standard in 2003. (WKN: 691 090, ISIN DE0006910904, Reuters Symbol PCWG.DE)