Remote Services are the appropriate tool to maintain and modernise your IT infrastructure in an optimum way, to install new software, upgrades and updates, or to monitor the IT infrastructure. Configuring and maintaining IT systems by using telemaintenance saves personnel and financial expense. Quick, effective help is possible in the event of system failures or errors – for sustained avoidance of production downtime or data loss.

PC-WARE’s experts, working via a remote link, can maintain and update your production system and keep it running continuously. The continuous expert system administration safeguards the availability of your IT systems, errors are recognised at an early stage and performance and availability are secured and optimised permanently.

A detailed report of the system’s progress together with the cause and remedying of errors gives you full transparency and enables future risks and bottlenecks to be minimised.

You save personnel costs because Remote Service is matched to your specific needs, and possible increased loads can easily be brought under control. There are no downtimes caused by illness or holidays. Less on-site service visits reduce costs further. You retain full cost control over the definition of the administration regions and depths. PC-WARE ensures precisely calculable costs through fixed price tenders.