An IT operation running smoothly without a helpdesk is inconceivable. PC-WARE offers comprehensive, consistent, all-round, 24/7 support for your users, handling different vendors and always from a single provider. For you, this service means one contact point for software support instead of different hotlines for various vendors.

We guarantee rapid response times of no more than two hours for the fastest possible solution of problems that are critical to the system. The PC-WARE Multi-Vendor-Helpdesk is available 24/7 and provides telephone support in several languages. PC-WARE ensures quality and competence even for multi-vendor problems. Conducting regular statistical analyses, we support your IT administration in-process control.

Depending on the requirement, we offer various helpdesk contracts for support to meet the demand. The models range from a single phone call on demand to call-based contracts that match your IT staff needs. Other service packages can also be integrated.